Policies & Terms
This page provides an overview of the key policies families should be aware of when booking childcare with Mega Little Palms.
Complete policies, terms, and conditions are provided in the Booking Agreement & Terms, which families are required to review and accept before a childcare reservation is finalized.
Availability Policy
Mega Little Palms accepts a limited number of bookings to provide each family with attentive, personalized care. Availability is subject to caregiver availability and is offered on a first-confirmed, first-reserved basis. Submitting a booking request does not reserve childcare dates or times. A booking is confirmed only after the required Booking Agreement & Terms has been completed and the required payment has been received.
Requests made within 24 hours of the scheduled service are subject to caregiver availability. Full payment is required at the time of booking. Bookings confirmed within 24 hours may also be subject to the applicable 500 MXN Last-Minute Booking Fee.
Last Minute Booking
For regular childcare reservations made more than 48 hours in advance, a 50% non-refundable Reservation Deposit is required to secure the confirmed dates and caregiver availability. The remaining balance is due no later than 48 hours before the first scheduled childcare session.
Bookings confirmed within 48 hours of the service start time require payment in full.
Applicable payment-processing fees are communicated before payment is completed and are the responsibility of the client.
Protected Holiday Reservations
Designated Holiday and Major Holiday Care hours require 100% payment at the time of reservation. When a booking includes both protected holiday and regular childcare dates, the reservation payment consists of 100% of the protected holiday hours plus the applicable 50% Reservation Deposit for the remaining regular care.
Protected holiday payments are subject to the applicable cancellation and service-credit conditions.
Deposits & Payments
Client-initiated cancellations do not receive monetary refunds. Depending on the amount of notice provided, eligible payments may instead qualify for Mega Little Palms Service Credit.
More than 7 days before the affected service: 100% of the eligible paid value may be issued as service credit.
48 hours to 7 days before the affected service: 50% of the eligible paid value may be issued as service credit.
Less than 48 hours before the affected service: No service credit applies.
Client no-show: No refund or service credit applies.
Service credits are valid for 12 months from the original scheduled service date, are non-refundable and non-transferable, and hold monetary value rather than guaranteeing the original number of childcare hours. Future bookings remain subject to availability and the rates applicable at the time of rebooking.
Cancellation & Service Credit
Payments for confirmed Holiday and Major Holiday Care are non-refundable and are not guaranteed to qualify for service credit, transfer, or rescheduling, regardless of the amount of cancellation notice provided. Mega Little Palms may, at its discretion, provide an accommodation in exceptional circumstances.
Protected Holiday Cancellations
Reserved childcare time remains payable if a family arrives late, returns early, or chooses not to use all confirmed hours. Once the reserved service window has begun, unused time is non-refundable and does not qualify for service credit.
Unused Reserved Time
Cancellation or Delay by Mega Little Palms
If Mega Little Palms is unable to provide confirmed care, payments relating to the affected service will be refunded or, at the family’s preference and subject to availability, transferred toward replacement care.
If a caregiver arrives late for reasons attributable to Mega Little Palms, reasonable efforts will first be made to provide the missed care time. If this is not possible, the value of care not provided will be refunded or credited.
A 10-minute grace period applies to standard bookings. If a parent or guardian returns after the scheduled end time and beyond the applicable grace period, additional childcare time will be charged at the applicable rate. Whenever possible, please notify Mega Little Palms if you anticipate returning later than scheduled. Extensions remain subject to caregiver availability.
Late Return
Requests to change confirmed dates or scheduled hours are subject to caregiver availability and are not guaranteed. Families are encouraged to provide as much notice as possible.
Reductions to confirmed dates or reserved hours are treated as partial cancellations and follow the applicable cancellation and service-credit conditions.
Requests to extend a childcare session are subject to caregiver availability. When approved, additional childcare time is charged at the applicable rate.
If changes to a Multi-Day or Extended Care booking cause it to no longer meet the applicable qualifying requirements, the remaining childcare hours will be recalculated at the applicable standard rate.
Changes to Your Booking
Please notify Mega Little Palms before your scheduled service if your child is experiencing a contagious illness, fever, vomiting, diarrhea, or another condition that may affect their ability to participate safely and comfortably in childcare.
Mega Little Palms reserves the right to decline, postpone, or discontinue care when a child’s condition may present a health or safety concern for the child, caregiver, or others. Applicable cancellation and rescheduling terms will apply.
Illness Policy
Right to Refuse or Discontinue Service
Mega Little Palms is committed to providing professional, respectful childcare in a safe environment for children and caregivers.
Mega Little Palms reserves the right to decline, suspend, or discontinue care when:
• Required payment obligations have not been met.
• Information necessary to provide safe care has been withheld or is materially inaccurate.
• The caregiver’s safety or wellbeing is threatened.
• The service location is unsafe or unsuitable for childcare.
• Circumstances arise that prevent safe, professional care from being provided.
If care is declined or discontinued due to circumstances within the client’s control, applicable charges for the reserved booking may remain payable.
Mega Little Palms is not responsible for delays, cancellations, or interruptions caused by circumstances beyond reasonable control, including severe weather, natural disasters, government restrictions, transportation disruptions, power outages, or other emergencies.
If such circumstances affect a scheduled booking, Mega Little Palms will make reasonable efforts to accommodate or reschedule the service when possible. Any applicable refund, credit, or rescheduling will be determined in accordance with the circumstances of the booking and the Booking Agreement & Terms.
Unexpected Circumstances
Full Booking Agreement & Terms
The policies above provide an overview of important booking and service information. Complete policies, terms, and conditions applicable to your childcare services are provided in the Mega Little Palms Booking Agreement & Terms, which must be reviewed and accepted before a reservation is finalized.