Parent Guide

Helpful information to help your family prepare for care and know what to expect before, during, and after your childcare session.

Mega Little Palms private childcare booking agreement for professional in-home, hotel and villa childcare services with a qualified Early Childhood Educator.

Before Your Childcare Session

Once your booking request has been reviewed and availability confirmed, we’ll guide you through the remaining steps to reserve and prepare for your childcare session.

  • We’ll review your requested dates, times, location, childcare needs, and availability before confirming your booking details.

  • You’ll receive the Booking Agreement & Terms to review and accept before your reservation can be secured.

  • A 50% non-refundable deposit is required to secure your reservation. Your remaining balance is due at least 48 hours before your first scheduled childcare session.

  • Once your Booking Agreement & Terms have been accepted and the required deposit has been received, you’ll receive confirmation that your childcare reservation is secured.

What to Expect During Care

Before Care

Arriving approximately 10 minutes early allows time for introductions, important updates, a brief walkthrough of the care environment, and a comfortable handoff.

Early Childhood Educator activity bag prepared for private childcare visits with age-appropriate educational materials, books and activities for traveling families.
Early Childhood Educator activity bag prepared for private childcare visits with age-appropriate educational materials, books and activities for traveling families.

During Care

Care adapts to your child’s needs, routines and interests, as well as the surroundings, available amenities, time of day or night, and your family’s care requests.

Toddler participating in a play-based learning activity with a qualified Early Childhood Educator during a private childcare session.
Toddler participating in a play-based learning activity with a qualified Early Childhood Educator during a private childcare session.

Communication

Updates are shared based on your preferences. For extensions, schedule changes, or booking needs, MLP Administration remains available so your caregiver can stay focused on your child.

Family enjoying a relaxing vacation while Mega Little Palms provides professional private childcare in Tulum.
Family enjoying a relaxing vacation while Mega Little Palms provides professional private childcare in Tulum.

Peace of Mind

Attentive, nurturing care and ongoing MLP support allow you to enjoy your time away knowing your child’s experience is professionally supported.

Luxury hotel childcare provided by Mega Little Palms for traveling families visiting Tulum.
Luxury hotel childcare provided by Mega Little Palms for traveling families visiting Tulum.

Preparing for Your Childcare Session

A little preparation helps us provide a comfortable, well-informed care experience from the moment your session begins.

Helpful Details to Share

  • Any changes to routines

  • Comfort preferences or items

  • Current interests or favourite activities

  • Sleep or feeding updates

  • Anything new that may help us support your child

Access & Environment

  • Gate or property access codes

  • Room, villa, or unit details

  • Front desk or security instructions

  • House rules or restricted areas

  • Relevant amenities or property information

  • Medications or medical considerations

  • Changes to allergies or dietary needs

  • Current health information relevant to care

  • Updated emergency contacts

  • Any new safety considerations

Health & Safety