Every booking with Mega Little Palms is personalized to each family’s needs. Care can range from a minimum three-hour booking for a dinner date or quick work meeting, to longer daytime or evening support while parents explore, work, or relax.

Some families book care occasionally during travel or special occasions, while others request more consistent support — such as several days per week or extended stays. Care can take place in the home, at a hotel or villa, or alongside families during outings such as beach clubs or events.

Each request is discussed individually to ensure the right level of care, comfort, and support for both children and parents.

You can begin by scheduling a consultation or submitting a booking request though our website. This allows us to understand your family’s needs, timing and preferences before confirming availability and next steps.

All care is provided directly by Megan, founder of Mega Little Palms and a qualified Early Childhood Educator. Families work one-on-one with the same trusted caregiver, ensuring consistency, professionalism, and thoughtful attention to each child’s needs.

Care is available for infants through early school-age children. Each session is thoughtfully adapted to your child’s age, developmental stage, and daily routine to ensure they feel comfortable, engaged, and well cared for while you enjoy your time away.

Yes. Parents can receive occasional updates during the childcare session, including brief messages or photos, so you can enjoy your time knowing your child is comfortable and well cared for.

It’s completely normal for children to take a little time to feel comfortable with someone new. Care is always approached gently and at your child’s pace, allowing time to build trust through play, conversation, and familiar routines.

Many children warm up quickly once they feel safe and engaged, and the goal is always to create a calm and positive experience for both you and your child.

If helpful, parents are welcome to spend a few minutes together at the beginning of the session so children can feel comfortable before transitioning.

Yes. Care is provided directly in your accommodation, whether you are staying in a villa, hotel, or private residence in Tulum or elsewhere in the Riviera Maya. This allows children to remain in familiar surroundings while parents enjoy time to themselves.

Mega Little Palms provides private childcare for families staying in Tulum, Cancún, Cozumel, Playa del Carmen, and throughout the Riviera Maya. Care is typically provided in homes, hotels, airbnbs, or vacation villas.

Advance booking is recommended whenever possible, particularly during busy travel periods in Tulum. However, last-minute requests may sometimes be accommodated depending on availability.

Children are engaged through thoughtful play-based activities such as creative play, painting, storytelling, imaginative games, and movement-based activities like dancing, outdoor play, and fine motor skill activities. All activities are adapted to each child’s age, interests, and comfort level.

Yes. Many families visiting Tulum and the Riviera Maya choose to arrange private childcare so parents can enjoy dinners, excursions, or special events while knowing their child is safe, comfortable, and engaged.

Rates vary based on duration, type of care, and scheduling needs. Hourly rates and minimums are outlined on the pricing page, with final details confirmed personally to ensure clarity and alignment.

A 50% deposit is required to confirm all bookings, as care dates are reserved exclusively for your family. The remaining balance is due at the end of service.

Payments are accepted via Wise, e-transfer, cash, or PayPal.

Full care policies and payment details are clearly outlined and agreed upon prior to confirmation. Families receive a written agreement to review and sign, ensuring clarity, reassurance, and mutual understanding for both the family and care provider.