Start by submitting our Booking Request Form with your requested dates, hours, location, and information about your child or children. We’ll review your request and confirm availability before sending the next steps to secure your booking. A booking is confirmed once the required deposit has been received.‍ ‍

Every booking is tailored to your family’s needs. Care may range from a three-hour booking to full-day, multi-day, evening, or overnight childcare.

Childcare can be provided in your home, hotel, villa, or vacation residence, allowing your child to remain in a familiar and comfortable environment while you enjoy your plans.

Before care begins, we review your child’s routines, preferences, care needs, and important family information so their caregiver is prepared to provide safe, personalized support.

All care is provided directly by Megan, founder of Mega Little Palms and a qualified Early Childhood Educator with extensive experience caring for infants, toddlers, and young children. Families work one-on-one with the same trusted caregiver, providing consistency, professionalism, and personalized attention to each child’s individual needs.

Care is available for newborns, infants, toddlers, and young children through early school age. Each session is adapted to your child’s age, developmental stage, individual needs, and daily routine so they feel comfortable, engaged, and well cared for while you enjoy your time away.

Yes. Care can be provided directly in your hotel, villa, vacation rental, or private residence. This allows children to remain in a familiar and comfortable environment while parents enjoy their plans with peace of mind.

Mega Little Palms provides childcare throughout Tulum, the Riviera Maya, and select surrounding destinations. Travel-related fees may apply depending on the location of your booking

Hourly rates include care for up to 2 children. Each additional child is 150 MXN per hour, subject to the children’s ages, individual care needs, and level of support required. For larger families or groups, additional caregivers may be required and pricing will be confirmed based on the specific booking.

It’s completely normal for children to need time to feel comfortable with someone new. Care is approached gently and at your child’s pace, using familiar routines, play, conversation, and their individual interests to help build trust.

Parents are welcome to spend a few minutes together at the beginning of the session when helpful, allowing for a comfortable transition before care begins.

Yes. Parents can receive occasional updates during the childcare session, such as brief messages about how their child is doing. Photo or video updates may also be provided with the family’s permission.

Update preferences can be shared during the booking process so communication can be tailored to what feels most comfortable for your family.

Mega Little Palms provides private childcare for families staying in Tulum, Playa del Carmen, Cancún, Mérida, Bacalar, Cozumel, Isla Mujeres, Holbox, and throughout the Riviera Maya. Care is typically provided in homes, hotels, vacation rentals, and private villas. Services outside these areas may be available upon request.

Yes. Mega Little Palms provides on-site childcare for weddings, retreats, celebrations, and other special events. Care can be arranged for individual families or coordinated for multiple children and families, depending on the needs of the event.

Childcare arrangements are customized based on the number and ages of children, schedule, location, and level of support required

Children are engaged through thoughtful, play-based experiences adapted to their age, interests, developmental stage, and surroundings. Activities may include creative and imaginative play, storytelling, arts and crafts, music and movement, sensory experiences, outdoor exploration, games, and age-appropriate learning activities.

Care follows each child’s individual interests, comfort level, and daily routine, allowing activities to develop naturally throughout the time together.

Advance booking is recommended whenever possible, particularly during holidays, weekends, and busy travel periods, as availability can be limited.

Last-minute requests are also welcome and may be accommodated when availability allows. Requests made within 24 hours of the scheduled service are considered last-minute bookings and may be subject to an applicable Last-Minute Booking Fee.

Yes. We understand that travel plans and family schedules can change. If you need to adjust your confirmed dates, start or end times, or reserved hours, please contact Mega Little Palms as soon as possible.

Changes are subject to caregiver availability and the terms of the original booking. Changes requested close to the scheduled service may be subject to an applicable Schedule Adjustment Fee.

Full booking terms and policies are provided for review and acceptance during the booking process.

Childcare pricing is based on the type and duration of care, number of children, scheduling requirements, and any applicable travel or special-service needs. Standard hourly rates, minimum booking requirements, and available multi-day rates are outlined on our Pricing page.

Certain bookings, including extended hours, overnight care, holidays, special events, and other customized arrangements, may have different rates or additional charges. Your applicable pricing will always be confirmed before your booking is finalized.

A 50% non-refundable deposit is required to confirm your booking and reserve the requested dates and times.

For cancellations made more than 48 hours before the scheduled booking, amounts paid beyond the non-refundable deposit may be applied as a credit toward one rescheduled booking within 12 months, subject to availability.

Cancellations made within 48 hours of the scheduled booking are non-refundable and are not eligible for credit or rescheduling. Holiday bookings and other designated non-refundable dates are subject to their applicable cancellation terms.

Full cancellation terms are provided for review and acceptance during the booking process.

A 50% non-refundable deposit is required to confirm your booking and reserve the requested dates and times. The remaining balance is due at least 48 hours before the first scheduled childcare session. For bookings confirmed within 48 hours of the service start time, full payment is required before care begins.

Payments may be made using the available payment methods provided at the time of booking. Applicable payment processing or currency-conversion fees are the responsibility of the client.

Full booking policies and terms are provided for review and acceptance during the booking process.